Refund Policy

14 Day Return Policy
Due to the nature or industry use of the product, if 14 days have gone by since you received your purchase, we cannot offer you a refund or exchange. A store credit (at the discretion of CordEze LLC) may be offered up to 30 days from date of purchase with receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. Returned product must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

 

EMAIL RETURN REQUESTS TO: support@cordeze.com


To return your product, please ship to:
Veil Products LLC
PO Box 74558 
Phoenix, AZ 85087-9998

 

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